FAQs

WHEN WILL I BE RECEIVING MY SHIPPED ITEM(S)?

- You will receive your shipped items within a 5-7 business day period starting from day item(s) are purchased. 

-Distance of shipment may vary arrival time of purchased item(s).

WHAT EMAILS SHOULD I EXPECT TO RECEIVE WHEN MY ORDER HAS BEEN PLACED?

-Order confirmation email

-Shipping confirmation email

-Order cancelation email

-Exchange email

DO YOU ACCEPT RETURNS OR EXCHANGES?

- WE ONLY ACCEPT EXCHANGES

HOW DO I EXCHANGE AN ITEM?

- Please see our exchange policy for more information regarding your exchange.

WILL YOU BE RESTOCKING ON SOLD OUT ITEMS?

- WE WILL NOT BE RE-RELEASING ANY LIMITED COLLECTIONS

-EVERY LIMITED COLLECTION IS UNIQUE AND CAN ONLY BE PURCHASED WHILE SUPPLIES LAST

I HAVEN'T RECEIVED MY ITEM. WHAT SHOULD I DO?

 Please contact us at ASSISTANCE@ballcrewclothing.com

WHAT DO I DO IF I RECEIVE A DEFECTIVE ORDER?

Please read and review our exchange policy. If any of the problems stated in our policy pertains to you, please contact us AS SOON AS POSSIBLE.

HOW DO I CONTACT YOUR COMPANY IF MY QUESTION ISN'T ANSWERED HERE?

If your question is not answered here please contact us at ASSISTANCE@ballcrewclothing.com and we will gladly get back to you as soon as possible to assist you with any issues.